 |
By attempting to engage with too broad a customer base, you fail to engage with any one customer base deeply.
|
174 |
 |
…your job as a leader of change is to challenge peace as a default. Create an environment where people can withstand a fight and engage in friction as it arises.
|
186 |
 |
Remember that customers don’t engage with functionality. They engage with experiences.
|
195 |
 |
In unstable times, growth comes from leaders who create change and engage their organizations, instead of from managers who push their employees to do more for less.
|
041 |
 |
Heretics are engaged, passionate, and more powerful and happier than everyone else.
|
049 |
 |
Don’t engage when you are upset. We regret the things we say in anger, and while bridges take months or years to build, they can be burned in an instant.
|
100 |
 |
Listening without some degree of intimacy isn’t really listening. It’s passive and transactional rather than active and engaged.
|
191 |
 |
Questions… change the rules of engagement and therefore the nature of the interaction itself.
|
198 |
 |
Every time you develop people and help them become leaders, you not only gain their ability and put their horsepower to use in the organization, but you also engage the abilities of everyone they lead.
|
218 |
 |
Only through interaction and active engagement in the real world do we discover ourselves.
|
170 |
