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Information is available to everyone, and if you aren’t plugging into it, it will eventually work against you… Don’t learn this the hard way!

There is no way you can be effective without being informed, and this is more important than ever.

You have to know the details yourself! Secondhand information will always be secondhand. Don’t be a secondhand person. Geo to the source yourself.

Absent a well-designed communication architecture, information and ideas will stagnate, and your company will degenerate into a bad place to work.

…the new information technology – Internet and e-mail – has practically eliminated the physical costs of communications. This has meant that the most productive and most profitable way to organize is to disintegrate.

The customer now has the information. Whoever has the information has the power. Power is thus shifting to the customer, be in another business or the ultimate consumer.

…the main effects of the information revolution on the next society still lie ahead.

If I impart information, I still have it. And in fact, information becomes more valuable the more people have it.

…if new information technology is abused to impose control on managers from above, it will inflict incalculable harm by demoralizing management and by seriously lowering the effectiveness of managers.

In the information-based organization, the knowledge is primarily at the bottom, in the minds of the specialists, who do different work and direct themselves.