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Overloading the decision makers with information… makes picking up that signature harder, not easier. To be a successful decision maker, we have to edit.

…while people are very willing and very good at volunteering information explaining their actions, those explanations… aren’t necessarily correct. In fact, sometimes it seems as is if they are just plucked out of thin air.

…the face is an enormously rich source of information about emotion.

…the information on our face is not just a signal of what is going on inside our mind. In a certain sense, it is what is going on inside our mind.

Our mind, faced with a life-threatening situation, drastically limits the range and amount of information that we have to deal with.

Most of us, under pressure, get too aroused, and past a certain point, our bodies begin shutting down so many sources of information that we start to become useless.

This is the gift of training and experience – the ability to extract an enormous amount of meaningful information from the very thinnest slice of experience.

…after you’ve set out on a particular course of action, new information will reveal itself to you. And that information is critical feedback.

Quitting is the tool that allows you to make that different decision when you learn [about] new information. It gives you the ability to react to the way the world has changed, your state of knowledge has changed, or how you have changed.

…strategic inflection points are rarely clear. Well-informed and well-intentioned people will look at the same picture and assign dramatically different interpretations to it.