 |
The treatment employees give customers… largely depends on how an organization treats and manages its employees.
|
91 |
 |
How customers are treated has a large impact on their willingness to continue doing business with a company; the impact is no smaller on employees and their willingness to perform at high levels.
|
185 |
 |
…it is difficult to produce excellent long-term financial results without providing value to customers, or to succeed for long with unethical business practices.
|
216 |
 |
Customers are the key stakeholders, and providing them with high-quality and useful products and services is not only the organization’s purpose but also an ethical consideration.
|
232 |
 |
In addition to performing well and having their skills used, employees want to feel that what they do makes a difference, especially to their organization and to the organization’s customers.
|
309 |
 |
…effectiveness and job satisfaction are greatly enhanced by organizing the teams around identified customers and setting the primary goal of the teams as meeting the needs of their customers in an efficient manner.
|
312 |
 |
The goal of a startup is to figure out the right thing to build – the thing customers want and will pay for – as quickly as possible.
|
20 |
 |
…the Lean Startup is a new way of looking at the development of innovative new products that emphasizes fast iteration and customer insight, a huge vision, and great ambition, all at the same time.
|
20 |
 |
…the broadest definition of product… encompasses any source of value for the people who become customers.
|
28 |
 |
The future is unpredictable, customers face a growing array of alternatives, and the pace of change is ever increasing.
|
29 |
