 |
More businesses… realize that a customer who feels understood is a step closer to real satisfaction and genuine advocacy.
|
139 |
 |
Whatever you happen to think, if the customer thinks that a particular outcome isn’t valuable, it isn’t.
|
143 |
 |
…many companies… have forgotten that the customer is the ultimate judge of value.
|
143 |
 |
Culture determines your brand – how employees and customers view your company.
|
31 |
 |
The most important jobs of the future will require social skills, and human interactions will remain the most powerful way to build relationships with customers.
|
170 |
 |
You’ll find the most powerful energy that you can push through your company at the intersection of employees and customers – not either one alone; the energy is in the intersection.
|
185 |
 |
The companies that treat their people as valued partners are the ones with the best customer service.
|
216 |
 |
Organizations that are serious about enforcing the no asshole rule apply it to customers, clients, students, and everyone else encountered on the job, not just to employees.
|
69 |
 |
Stories have the power to win customers, align colleagues, and motivate employees.
|
63 |
 |
…customers will not come just because you built it. You have to make that happen, and it’s harder than it looks.
|
127 |
