 |
Each conversation we have with our coworkers, customers, significant others, and children either enhances those relationships, flatlines them, or takes them down.
|
7 |
 |
Clarify your vision and you will make better decisions about people, processes, finances, strategies, and customers.
|
29 |
 |
You need to settle on three qualities that will truly make your company unique to the ideal customer.
|
59 |
 |
The emerging trend among leading-edge businesses today involves delivering not so much a better product, but a better experience to their customers.
|
54 |
 |
Research shows us that toxic positivity stunts creativity and stops you from seeing important pain points that the business or customer may struggle with.
|
53 |
 |
An inwardly focused organization inevitably misses new opportunities and hazards coming from competitors, customers, or changes in the regulatory environment.
|
65 |
 |
In terms of shrinking the disconnect between the inside and the outside of an organization, one method… is to listen very carefully… to the lower-level personnel who interface with customers.
|
69 |
 |
Retention and customer service both improve when employees have clear expectations, have an opportunity to do what they do best and feel like someone cares about them.
|
30 |
 |
…with these outcomes defined, you can then avoid the time-wasting futility of trying to force everyone to satisfy their customers or treat their employees exactly the same way.
|
126 |
 |
You want to take prospects… and turn them into advocates. Advocates are customers who are aggressively loyal.
|
137 |
