 |
Instead of having employees review numbers and charts depicting the state of customer satisfaction, get them to spend a few hours in support – that drives home the message.
|
283 |
 |
The product owner role, or any similar role such as the XP customer representative, is arguably the critical success factor for an agile team.
|
072 |
 |
Owning a process make it easier to pitch and puts you in control. Be clear about what you’re selling, and potential customers will be more likely to buy your product.
|
147 |
 |
As long as the goals and expectations are clear, people realize that is we take care of our customers then we have time for ourselves.
|
102 |
 |
Only when those around us – our colleagues, customers and investors – know how we have chosen to play can they adjust their expectations and behaviors accordingly.
|
026 |
 |
Competitors compete for customers. Rivals look for followers.
|
170 |
 |
Finite thinkers do not appreciate that an investment in people will ultimately benefit the company, the customer and their investments.
|
207 |
 |
When companies and the people who lead them act with courage and integrity, when they demonstrate that they are honest and of strong character, they are often rewarded with good will from customers and employees.
|
212 |
 |
…figuring out the right product is the innovator’s job, not the customer’s job.
|
049 |
 |
Winning strategies are built on comprehensive knowledge gathered in every interaction the CEO has with an employee, a customer, a partner, or an investor.
|
239 |
