 |
…eat the cookie. Watch the movie. Read the book. Not everything you do has to be about improving your health, your knowledge, your job, or your body. It’s OK to just be.
|
267 |
 |
As managers, we’re responsible not just for the status quo, but for improving the performance of the whole team.
|
21 |
 |
Tell your directs that negative feedback isn’t about punishment; it’s about doing things better. It is about the future.
|
143 |
 |
…the best way to help people improve is by creating short-term tasks.
|
156 |
 |
Retention and customer service both improve when employees have clear expectations, have an opportunity to do what they do best and feel like someone cares about them.
|
30 |
 |
Once you see what works, once you have an optimistic sense that you can help create better organizations, it’s amazing what can happen.
|
176 |
 |
We can’t focus on how to improve until we know where we stand.
|
44 |
 |
You shouldn’t stop striving to improve, but accepting what ‘is’ can be an enormous relief.
|
190 |
 |
People do get better when they apply themselves, and people apply themselves when they believe they can get better.
|
193 |
 |
Workers who seek out negative feedback – coaching on what they can improve – tend to receive higher performance ratings.
|
279 |
