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…sustainable improvement comes when clients internalize what is new, make it their own, participate fully in the improvement effort, and build their own capacity.
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161 |
 |
The purpose… of discovery is to mobilize action that will improve the organization’s functioning.
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164 |
 |
Technical solutions fare poorly where improvement is dependent on a change in culture, traditional norms, or a shift in people’s habits.
|
185 |
 |
The motivation to proceed should be based on the desire to make improvement in the organization, not just the desire to do research.
|
202 |
 |
When you have no real way to pinpoint what to improve upon, you aren’t going to get better.
|
185 |
 |
The new generations… need leaders who help them shine, who help them fulfill their potential at work. Leaders who improve their thinking. xxi
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|
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…to improve ourselves, we have to create new wiring.
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47 |
 |
…we will be better at improving performance if we accentuate the positive and let people handle the negative on their own.
|
63 |
 |
When people underperform, venting your emotions as a leader is unlikely to do anything to improve their performance.
|
215 |
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The job of the leader is to bring the team together… by getting them to think in the most efficient and effective ways, by improving all their thinking – without telling anyone what to do.
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222 |
