Book Titles

Listening is a way of offering others our scarcest, most precious gift: our attention.

…where complicated issues are concerned, seeing the opinions of the other side is not enough. Social media platforms have exposed us to them, but they haven’t changed our minds.

Presenting two extremes isn’t the solution; it’s part of the polarization problem.

For those on the fence, when forced to choose a side, the emotional, political, and economic pressures tilt in favor of disengaging or dismissing the problem.

When someone knowledgeable admits uncertainty, it surprises people, and they end up paying more attention to the substance of the argument.

Psychologists find that people will ignore or even deny the existence of a problem if they’re not fond of the solution.

…asking ‘how’ tends to reduce polarization, setting the stage for more constructive conversations about action.

New research reveals that people are more likely to promote diversity and inclusion when the message is more nuanced (and more accurate): ‘Diversity is good, but it isn’t easy.’

The greater the distance between us and an adversary, the more likely we are to oversimplify their actual motives and invent explanations that stray far from their reality.

In a productive conversation, people treat their feelings as a rough draft. Like art, emotions are works in progress. It rarely serves us well to frame our first sketch.