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Never Split the Difference:
Once people get upset at one another, rational thinking goes out the window.
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49 |
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Never Split the Difference:
You can learn almost everything you need… simply by watching and listening, keeping your eyes peeled and your ears open, and your mouth shut.
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50 |
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Never Split the Difference:
It may sound touchy-feely, but if you can perceive the emotions of others, you have a chance to turn them to your advantage.
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50 |
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Never Split the Difference:
The more you know about someone, the more power you have.
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50 |
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Never Split the Difference:
Tactical empathy is understanding the feelings and mindset of another in the moment and also hearing what is behind those feelings so you can increase your influence…
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Never Split the Difference:
Empathy helps us learn the position the enemy is in, why their actions make sense (to them), and what might move them.
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54 |
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Never Split the Difference:
Labeling is a way of validating someone’s emotion by acknowledging it.
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54 |
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Never Split the Difference:
The trick to spotting feelings is to pay close attention to changes people undergo when they respond to external events. Most often, those events are your words.
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55 |
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Never Split the Difference:
…when you phrase a label as a neutral statement of understanding, it encourages your counterpart to be responsive.
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Never Split the Difference:
…a label’s power is that it invites the other person to reveal himself.
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57 |
