Book Titles

Never Split the Difference
Negotiating as if you life depended on it

By Chris Voss

Year Published: 2016
ISBN-13: 978-0-06-240780-1
Categories: Negotiation, Persuasion, Winning

185 Quotes Found

Quote Image Quote Page Number

Never Split the Difference:

…hiding a deadline means you’re negotiating with yourself, and you always lose when you do.

120

Never Split the Difference:

…when negotiators tell their counterparts their deadline, they get better deals.

120

Never Split the Difference:

…when an opponent knows your deadline, he’ll get to the real deal- and concession-making more quickly.

120

Never Split the Difference:

Deadlines are almost never ironclad.

120

Never Split the Difference:

The most powerful word in negotiations is ‘Fair.’ As human beings, we’re mightily swayed by how much we feel we have been respected.

122

Never Split the Difference:

People comply with agreements if they feel they’ve been treated fairly and lash out if they don’t.

122

Never Split the Difference:

Emotion is a necessary element to decision making that we ignore at our own peril. Realizing that hits people hard between the eyes.

122

Never Split the Difference:

…rejecting perceived unfairness, even at substantial cost, is a powerful motivation.

124

Never Split the Difference:

As a negotiator, you should strive for a reputation of being fair. Your reputation precedes you. Let it precede you in a way that paves success.

126

Never Split the Difference:

…if you can get at what people are really buying – then you can sell them a vision of their problem that leaves your proposal as the perfect solution.

126