Book Titles

When employees are miserable they perform worse. They’re also more likely… to burnout, leading to increased healthcare costs and expensive employee turnover.

…our instinct to connect is accompanies by an anxious unease when we neglect these interactions.

…deeply embedded human drives are not known for responding to rationality.

No matter what the expectation, the awareness that there are messages waiting for you somewhere triggers anxiety, ruining the potential relaxation of your time off.

By embracing email, we inadvertently crippled the systems that make us so good at working together.

…prioritization of abstract written communication over in-person communication disregarded the immensely complex and finely tuned social circuits that our species evolved to optimize our ability to work cooperatively.

The richer the sender’s subjective experience of what she’s trying to communicate, the bigger the gap grows between her understanding and that of her correspondent…

When you… bypass all the rich, non-linguistic social tools… you shouldn’t be surprised that work messaging is making us miserable.

…email is not a universal form of interaction… it is instead an impoverished simulacrum of the types of complex and nuanced behaviors that… defined our communications…

Tools like email almost completely eliminate the effort required – in terms of both time and social capital – to ask a question or delegate a task.