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|
A Sense of Urgency:
If people in an audience laugh, it can feel as if the speaker understands them.
|
54 |
|
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A Sense of Urgency:
…an ever-increasing body of research from neurologists and psychologists affirms that below the calm, logical veneer rages another world.
|
56 |
|
|
A Sense of Urgency:
Great leaders understand… that historical success tends to… reinforce a feeling of contentment with the status quo.
|
56 |
|
|
A Sense of Urgency:
Always be alert to see if crises can be a friend, not just a dreadful enemy, in order to destroy complacency.
|
61 |
|
|
A Sense of Urgency:
When people do not see external opportunities or hazards, complacency grows.
|
63 |
|
|
A Sense of Urgency:
Organizations that do survive have to succeed in pleasing some combination of investors, clients, or the world at large.
|
64 |
|
|
A Sense of Urgency:
An inwardly focused organization inevitably misses new opportunities and hazards coming from competitors, customers, or changes in the regulatory environment.
|
65 |
|
|
A Sense of Urgency:
When people see the external world clearly, it can increase their sense of urgency.
|
68 |
|
|
A Sense of Urgency:
…cultural change often requires many years.
|
69 |
|
|
A Sense of Urgency:
In terms of shrinking the disconnect between the inside and the outside of an organization, one method… is to listen very carefully… to the lower-level personnel who interface with customers.
|
69 |
