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Switch:
What looks like a people problem is often a situation problem.
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3 |
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Switch:
…all the change efforts have something in common: For anything to change, someone has to start acting differently.
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4 |
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Switch:
For individuals’ behavior to change, you’ve got to influence not only their environment but their hearts and minds. The problem is this: Often the heart and mind disagree, fervently.
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5 |
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Switch:
…psychologists have discovered that self-control is an exhaustible resource.
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10 |
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Switch:
Much of our daily behavior… is more automatic than supervised, and that’s a good thing because the supervised behavior is the hard stuff. It’s draining.
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11 |
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Switch:
The bigger the change you’re suggesting, the more it will sap people’s self-control.
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11 |
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Switch:
Change is hard because people wear themselves out… What looks like laziness is often exhaustion.
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12 |
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Switch:
What looks like resistance is often a lack of clarity.
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15 |
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Switch:
If you want people to change, you must provide crystal-clear direction.
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16 |
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Switch:
You can cajole, influence, inspire, and motivate – but something an employee would rather lose is job than move out of his comfortable routines.
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18 |
