|
|
How to Talk with Anyone about Anything:
Mirroring is the calming response that turns down the heat of anger.
|
057 |
|
|
How to Talk with Anyone about Anything:
The point of dialogue is not to convince the other of one’s truth; it is to share where one stands, respectfully.
|
068 |
|
|
How to Talk with Anyone about Anything:
The emotion of empathy is as strong as sympathy, but it is framed within a larger perspective that includes factors the other person might not be able to address…
|
081 |
|
|
How to Talk with Anyone about Anything:
Empathy invites an inner excavation of hidden thoughts and feelings that makes it safe to bring them to the surface.
|
083 |
|
|
How to Talk with Anyone about Anything:
…any thriving relationship has to have one nonnegotiable quality: safety.
|
091 |
|
|
How to Talk with Anyone about Anything:
…it is all too easy to give in to our worst impulses by going on the attack when we feel threatened.
|
093 |
|
|
How to Talk with Anyone about Anything:
Negativity is toxic energy that destroys safety and, thus, prevents connecting in relationships.
|
094 |
|
|
How to Talk with Anyone about Anything:
The fact is that most people do not know what they want.
|
100 |
|
|
How to Talk with Anyone about Anything:
Avoid using negative words, criticism, or defensive approaches to keep your interactions free of conflict.
|
113 |
|
|
How to Talk with Anyone about Anything:
Watch for any and all opportunities to affirm the value of those around you…
|
118 |
