|
|
ReWork:
Pass on hiring people you don’t need, even if you think that person’s a good catch.
|
206 |
|
|
ReWork:
You need an environment where everyone feels safe enough to be honest when things get tough. You need to know how far you can push someone. You need to know what people really mean they say something.
|
208 |
|
|
ReWork:
Bottom line: The pool of great candidates is far bigger than just people who completed college with a stellar GPA.
|
216 |
|
|
ReWork:
Delegators are dead weight for a small team.
|
218 |
|
|
ReWork:
Writing is today’s currency for good ideas.
|
222 |
|
|
ReWork:
People will respect you more if you are open, honest, public, and responsive during a crisis.
|
231 |
|
|
ReWork:
Getting back to people quickly is probably the most important thing you can do when it comes to customer service. It’s amazing how much that can defuse a bad situation and turn it into a good one.
|
235 |
|
|
ReWork:
Listening to customers is the best way to get in tune with a product’s strengths and weaknesses.
|
241 |
|
|
ReWork:
Sometimes you need to go ahead with a decision you believe in, even it’s unpopular at first.
|
244 |
|
|
ReWork:
Artificial culture is paint. Real culture is patina.
|
249 |
