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Fierce Conversations:
…expect nothing and be ready for anything.
|
211 |
|
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Fierce Conversations:
Saying no is not the problem; in fact, it is often the solution.
|
211 |
|
|
Fierce Conversations:
Pay attention. We show one another who we are every minute of every day.
|
212 |
|
|
Fierce Conversations:
Above all, admit it when you’re wrong and, if it’s appropriate, apologize.
|
213 |
|
|
Fierce Conversations:
A dazzling way with words rarely proves to be enough to guarantee success as a leader.
|
218 |
|
|
Fierce Conversations:
…the best leaders talk with people, not at them.
|
218 |
|
|
Fierce Conversations:
It is exceedingly difficult, almost impossible, to gain a firm footing in conversations filled with noise.
|
219 |
|
|
Fierce Conversations:
…silence is almost unendurable. Silence makes us nervous. So do innovation, change, and genius.
|
223 |
|
|
Fierce Conversations:
Fierce conversations… require silence. In fact, the more emotionally loaded the subject, the more silence is required.
|
223 |
|
|
Fierce Conversations:
…our knee-jerk responses may not reflect our highest and best thoughts. How could they? We haven’t had a moment to consider what they might be.
|
228 |
