Book Titles

In the business world, confrontation, criticism, and even anger are more socially acceptable than expressions of appreciation.

We’d all like to be understood, yet very few feel understood.

You must extend to others what you want to receive. It begins with you.

Very few hearts are rejected. It is the armor that seals us off from one another that causes us to move so awkwardly through life.

E-mail, as wonderful as it is, creates a huge opportunity for others to put a negative spin on our words.

No matter how much sugar someone sprinkles throughout a loaded message, we read the underlying intent to do harm loud and clear.

The most powerful communication technology available to any of us is eye contact.

Unfortunately, for most of us, the instant our buttons are pushed, all our hard-won skills fly straight out the window.

Unfortunately, what many people do with anger is bite their tongues.

…it’s human to be angry, and it’s okay to tell someone what you’re feeling.