Book Titles

When you care, show it. Don’t hesitate or put it off until next week. Do something this week or even today.

To support an idea, we need to understand why the decision was made.

To better manage your relationships, it’s critical to spot misalignments before you act, so that your actions match your impact with your good intentions.

Tough conversations are inevitable; forget running away from them because they’re sure to catch up to you.

People want to be heard – if they don’t feel heard, frustration rises.

Your brain cannot listen well and prepare to speak at the same time.

The ability to explain your thoughts and directly address others in a compassionate way during a difficult situation is a key aspect of relationship management.

You are half of what it takes to keep a relationship oiled and running smoothly.

…when you enter a tough conversation, prepare yourself to take the high road, not be defensive, and remain open by practicing the strategies above.

Emotional intelligence skills, much like emotions themselves, are contagious.