Book Titles

Feelings express truth, and they have a way of rising to the surface through our reactions and body language, despite the words we choose.

People trust what they see over what they hear.

When you catch yourself sending a mixed signal, readjust to match it or explain it.

Feedback is a gift. It’s meant to help us improve in ways that we perhaps cannot see on our own.

…it takes almost as much grace to give feedback as to receive it.

Trust is something that takes time to build, can be lost in seconds, and may be our most important and most difficult objective in managing our relationships.

It’s ironic that, for most relationships, a certain level of trust needs to be present in order for you to develop trust.

Cultivating relationships and building trust take time.

If you manage it [anger] properly and use it purposefully, you can get results that enhance your relationships. Really.

Everyone has a right to experience feelings, even if you might not feel the same way.