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The Art of the Start 2.0:
The bottom line is that you should do everything you can to foster an ecosystem around your product.
|
280 |
|
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The Art of the Start 2.0:
The right way to treat customers is to do what’s right for them, not adhere to rules, so put your customers in control and let your employees do the right thing.
|
281 |
|
|
The Art of the Start 2.0:
Instead of having employees review numbers and charts depicting the state of customer satisfaction, get them to spend a few hours in support – that drives home the message.
|
283 |
|
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The Art of the Start 2.0:
Support should be a heralded and celebrated group – not an unavoidable part of overhead.
|
283 |
