Quotes

The Progress Principle, Page 081

The key is to design each job so that, in the act of carrying out the work, people gain knowledge about the results of their effort.

The Speed of Trust, Page 81

The agenda that best creates credibility and inspires trust is acting in the best interest of others.

Start With No, Page 81

Over the long haul, you put profits in the bank by putting the customer first, and there’s a direct analogy with negotiation: We greatly enhance our opportunity for a successful deal by putting the adversary first in our mission and purpose.

Lost and Founder, Page 081

…be prescriptive and deliberate in examining your own strengths and weaknesses.

Grit, Page 81

But against intuition, talents are not entirely genetic: the rate at which we develop any skill is also, crucially, a function of experience.

So Good They Can’t Ignore You, Page 081

…great accomplishment is not about natural talent, but instead about being in the right place at the right time to accumulate such a massive amount of practice.

Leaders Eat Last, Page 81

…for many of the overpaid leaders, we know that they took the money and perks and didn’t offer protection to their people.

Seductive Interaction Design, Page 081

The feeling we get from… interaction gaps is best described as deprivation, which is critical to understanding why we are motivated by curiosity.

Amp It Up, Page 081

Culture results from consequences, good and bad, as well as from the lack of consequences.

Thanks for the Feedback, Page 81

A blind spot is something we don’t see about ourselves that others do see.