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The reality is that starting something within an existing company requires adopting new patterns of behavior – essentially, rebooting your brain.
…a simple handshake; physical contact demonstrates a sign of our willingness to trust… even more than the terms of the deal.
A guarantee is your opportunity to pinpoint an industry-wide problem and solve it. This is typically a service or quality problem.
Who you are should be a question of what you value, not what you believe. Values are your core principles in life – they might be excellence and generosity, freedom and fairness, or security and integrity.
When you allow yourself to sit with an emotion and become fully aware of it, you can understand what is causing it.
…launch when you have enough functionality to show how you’ve jumped curves and you have eliminated enough bugs for your product to be stable.
…the world in which [digitally native children] will grow up is not just marginally different from that of previous generations; it is vastly faster and more interdependent, and thus essentially complex in entirely new ways.
The ideal guarantee is backed up by a tangible penalty if you don’t deliver on it.









