Quotes

How, Page 54

The emerging trend among leading-edge businesses today involves delivering not so much a better product, but a better experience to their customers.

Think Again, Page 54

Arrogance leaves us blind to our weaknesses. Humility is a reflective lens: it helps us see them clearly. Confident humility is a corrective lens: it enables us to overcome those weaknesses.

It’s the Manager, Page 54

…to inspire exceptional performance, managers have to lead with – and continually revisit – meaningful feedback based on what each person naturally does best.

Unreasonable Hospitality, Page 054

Run toward what you want, as opposed to away from what you don’t want.

A Sense of Urgency, Page 54

If people in an audience laugh, it can feel as if the speaker understands them.

Focus, Page 54

An even keel in attention reflects a mental mode where we simply notice whatever comes into awareness without getting caught up or swept away… everything flows through.

The Inspirational Leader, Page 054

Inspirational leaders balance charisma with collaboration, confidence with virtue, and influence with transparency.

ReWork, Page 054

Great companies start in garages all the time. Yours can too.

The Quarter-Life Breakthrough, Page 054

It’s not only the institution you work for that matters. It’s who you work with on a daily basis, and whether they see the world in a similar way as you.

Good Boss, Bad Boss, Page 54

People want to oversee, work for, and patronize winners, and it comforts and calms them to believe the boss is in control.