Quotes

No Hard Feelings, Page 052

…few jobs will let us do whatever we want, whenever we want. But the more decisions we get to make for ourselves, the better we feel and the harder we work.

Tribes, Page 052

A tribe that communicates more quickly, with alacrity and emotion, is a tribe that thrives.

Management, Page 052

…knowledge rapidly deteriorates unless it is used constantly, maintaining within an organization an activity that is used only intermittently guarantees incompetence.

It’s the Manager, Page 52

Strong fit-to-role is predictive of performance and longevity.

Think Like a Champion, Page 052

If responsibility comes naturally to you, or if you enjoy that challenge, owning your own business is a good fit.

The 5 Levels of Leadership, Page 052

…leaders are always taking people somewhere. They aren’t static. If there is no journey, there is no leadership.

Never Split the Difference, Page 52

Tactical empathy is understanding the feelings and mindset of another in the moment and also hearing what is behind those feelings so you can increase your influence…

It’s the Manager, Page 52

New employees need to feel like they belong. They need to know that their superiors and peers accept them.

When, Page 52

…’vigilance breaks’ – brief pauses before high-stakes encounters to review instructions and guard against error.

Think Like a Champion, Page 053

…business is very much about problem solving. If you can learn to deal with and solve problems, you will have a much bigger margin for success.