Quotes

Management, Page 492

Results should be hard to achieve. They should require ‘stretching’… But they should be within reach.

Management, Page 494

It is simply the duty of the subordinate to enable the boss to do his or her work.

The Effective Executive, Page 494

Making a meeting productive takes a good deal of self-discipline.

Management, Page 494

The first secret of effectiveness is to understand the people with whom one works and on whom one depends, and to make use of their strengths, their ways of working, and their values.

Management, Page 496

Organizations are no longer built on force. They are increasingly built on trust. Trust does not mean that people like one another. It means that people can trust one another.

The Effective Executive, Page 497

Good follow-up is just as important as the meeting itself.

Management, Page 500

A boss is anyone who has the power and anyone who is likely – let alone certain – to be listened to when he or she has an opinion about you, your performance, your work, your competence and qualifications.

Management, Page 500

The first person on whom your performance depends is the boss, and the boss is thus the first person for whose performance you have to take responsibility.

Management, Page 503

In an organization, there is no such thing as a pleasant surprise.

Management, Page 503

…all bosses need to be protected from surprises. Otherwise, they will not trust a subordinate, and with good reason.