Quotes

The Enthusiastic Employee, Page 432

Organizations that have moved to a partnership culture have always had to deal with managers who could not (or would not) change, and they have usually had to remove them from managerial positions.

The Effective Executive, Page 433

Making good decisions is a crucial skill at every level. It needs to be taught explicitly to everyone in organizations that are based on knowledge.

Management, Page 434

It is… the team leader’s first job to establish clarity: clarity of objectives and clarity with respect to everybody’s role, including the leader’s own.

The Enthusiastic Employee, Page 436

…understanding your co-workers is kind of a pre-requisite to success. You’re not going to make it without their help, so you have to learn how to talk to them and how to appreciate them. – Gordon Bethune

The Enthusiastic Employee, Page 437

The only reality that counts here is the employee’s reality, not senior management’s.

Influence, Page 438

…when we make a decision about someone or something, we don’t use all of the relevant available information. We use only a single, high representative piece of the total.

The Enthusiastic Employee, Page 439

…partnership should not be limited to the goal of the effort, but should also govern how that goal is reached.

Influence, Page 439

When rushed, stressed, uncertain, indifferent, distracted, or fatigued, we focus on less of the available information.

The Enthusiastic Employee, Page 440

People resist changes they see as harmful to them or the organization, and they gladly welcome changes that they see as helpful.

Influence, Page 440

Novelty, transience, diversity, and acceleration are prime descriptors of civilized existence.