Quotes

Influence, Page 350

We need to be wary of the tendency to be automatically and unthinkingly consistent, for it lays us open to the maneuvers of those who want to exploit [it]… for profit.

The Enthusiastic Employee, Page 351

…the quality of social relationships in the workplace… is of great importance… because cooperative relationships are critical for effective performance…

Thinking, Fast and Slow, Page 351

We spend much of our day anticipating, and trying to avoid, the emotional pains we inflict on ourselves.

The Enthusiastic Employee, Page 352

…the importance of social relationships is undeniable for both the satisfaction and the performance of people at work.

Management, Page 352

No system designed by knowledge workers to give them the information they need for their work will ever be perfect. But, over the years, systems steadily improve.

Thinking, Fast and Slow, Page 352

…regret and hindsight bias will come together, so anything you can do to preclude hindsight is likely to be helpful.

Thinking, Fast and Slow, Page 352

…you should not put too much weight on regret; even if you have some, it will hurt less than you now think.

The Messy Middle, Page 352

When you don’t feel ready for an outcome or wonder whether or not you deserve it, you may unknowingly fight it.

The Enthusiastic Employee, Page 353

Pettiness is as prevalent in the executive suite as it is on the shop floor, as any senior manager can tell you.

Management, Page 353

Managers have to learn two things: eliminate data that does not pertain to the information they need and organize the data to analyze and interpret it.