Quotes

Influence, Page 375

The thing most likely to guide a person’s behavioral decisions isn’t the most potent or instructive aspects of the whole situation; instead, it’s the one that is most prominent in consciousness at the time of decision.

The Effective Executive, Page 377

Knowledge is useless to executives until it has been translated into deeds.

Management, Page 377

Freedom without law is license, which soon degenerates into anarchy, and shortly thereafter, into tyranny.

Thinking, Fast and Slow, Page 381

What we learn from the past is to maximize the qualities of our future memories, not necessarily of our future experience.

Thinking, Fast and Slow, Page 381

Memories are all we get to keep from our experience of living, and the only perspective that we can adopt as we think about our lives is therefore that of the remembering self.

Management, Page 382

The creative innovator does not invent a product or service; her perfects and positions it.

Influence, Page 385

Inside families, individuals are more helpful to kin they resemble. Outside the family unit, people use facial feature similarities to judge (fairly accurately) their degree of genetic relatedness to strangers.

The Effective Executive, Page 385

…every success creates new opportunities. So does every failure.

The Effective Executive, Page 386

A written plan should anticipate the need for flexibility.

Management, Page 386

Customers pay only for what is of use to them and gives them value. Nothing else constitutes ‘quality.’