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When people have authentic conversations and get constructive feedback and recognition for superior accomplishment, enthusiasm becomes infectious.
…it is difficult to produce excellent long-term financial results without providing value to customers, or to succeed for long with unethical business practices.
The key to habit formation is convincing customers of the ongoing rewards they will receive from returning to your product or service.
The companies that treat their people as valued partners are the ones with the best customer service.
Denial is simultaneously the safe and the wrong way to handle a problem. Suggesting the right and the risky way will get you into trouble.
When honesty and openness are replaced by fear of reprisal, bad news is buried, problems are hidden, risks go unreported or misreported, and learning doesn’t happen, resulting in the worst possible outcome.
The idea of hard launch dates is tenuous with any Agile methodology.
The consultant’s primary task is to present a fresh picture of what has been discovered.









