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Stick to questions starting with ‘What’ and avoid questions starting with ‘Why.’
|
102 |
 |
When your brain feels safe, it can operate at its most sophisticated level.
|
118 |
 |
…we’re bouncing around between three archetypal roles – Victim, Persecutor and Rescuer – each one as unhelpful and dysfunctional as the other.
|
136 |
 |
The minute we begin to think we have all the answers, we forget the questions. – Madeleine L’Engle
|
141 |
 |
…use the phrase ‘Out of curiosity.’ What this does is shift the question from perhaps coming across as an inquisition to being a more noble inquiry.
|
144 |
 |
To be on a quest is nothing more or less than to become an asker of questions. – Sam Keen
|
172 |
 |
Adding ‘for you’ to the question takes it from the abstract to the personal, from the objective to the subjective. Now you’re helping people create new neural pathways.
|
194 |
 |
Finish on a high note and you make everything that went before it look better.
|
198 |
 |
Broadly, feedback comes in three forms: appreciation (thanks), coaching (here’s a better way to do it), and evaluation (here’s where you stand).
|
18 |
 |
All too often, feedback that is offered as coaching is heard as evaluation.
|
41 |
