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…every organization, if it wants to create a sense of alignment and focus, must have a single top priority within a given period of time.

…the purpose of having a thematic goal is not to restrict the organization’s flexibility but rather to rally its leaders around what they decide they want to achieve.

The best approach to hiring is to put just enough structure in place to ensure a measure of consistency and adherence to core values – and no more.

…few organizations are good at performance management, mostly because they are confused and inconsistent about why they do it in the first place.

…the key to quickly sizing up the organization’s progress and deciding where to spend scarce resources is by keeping the evaluation process as simple as possible.

…the single biggest factor determining whether an organization is going to get healthier – or not – is the genuine commitment and active involvement of the person in charge.

The best way to deploy these highly skilled individuals… was to give them clear objectives and then leave them alone to accomplish their brainy work however they saw fit. – Peter Drucker

…the twenty-first century will require a commitment to finding approaches to knowledge work that can generate much better returns.

Once we… start systematically rethinking how we work, we’ll inevitably create short-term inconvenience on our way to long-term improvement.

In business, good is not the same as easy, and fulfilling is not the same as convenient.