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The most important difference between a great manager and a great leader is one of focus. Great managers look inward. …Great leaders, by contrast, look outward.
|
62 |
 |
The difference between a manager and a leader is more profound than most people think. The company that overlooks this difference will suffer for it.
|
62 |
 |
Healthy companies need strong bonds to develop between each manager and each employee.
|
62 |
 |
…a manager must be able to do four activities extremely well: select a person, set expectations, motivate the person and develop them.
|
58 |
 |
The manager role is to reach inside each employee and release his unique talents into performance.
|
57 |
 |
…in turbulent times, the manager is more important than ever.
|
57 |
 |
Great managers… recognize that each person is motivated differently and that each person has his own way of thinking and his own style of relating to others.
|
55 |
 |
…from the employees’ perspective, managers trump companies.
|
33 |
 |
The employee’s immediate manager directly influences the items most consistently linked to turnover. This tells us that people leave managers, not companies.
|
31 |
 |
Retention and customer service both improve when employees have clear expectations, have an opportunity to do what they do best and feel like someone cares about them.
|
30 |
