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…data show that men and women make equally good managers and, for that matter, executives.
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Your first responsibility as a manager is to achieve results.
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There are always measures. If you don’t know what they are, they may be being used against you. Your boss is privately and subjectively evaluating you.
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…results come first. Managers who produce great results have more successful careers than those who produce average results.
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When the ends justify the means for managers, bad things happen to the workers who report to them.
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Effectively managed modern organizations now measure retention in addition to results when they are evaluating a manager.
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The definition of an effective manager is one who gets results and keeps her people.
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The four critical behaviors… are the following: 1) Get to know your people, 2) Communicate about performance, 3) Ask for more, 4) Push work down.
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…a manager who knows his or her team members one standard deviation better than the average manager produces results that are two standard deviations better than the average manager’s results.
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If you’re smart and work hard, you can do okay, but you’re missing the biggest leverage of all: a trusting relationship with those whom you manage.
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