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Whenever we can make some activity seem like play, pique our curiosity, or build excitement or anticipation, we will find that people are not only willing to undertake that activity; they may be willing to pay for the opportunity!

Learning to forgive ranks near the top of the practical steps you can take to improve your life, your physical health and your emotional health.

Forgiving improves your life by improving your physical and emotional health and by increasing your chances of living longer.

Making a deal. That’s the business equivalent of letting go of anger and resentment. It’s better than suing, most of the time.

The righteous indignation of the mob is like a drug; it makes us drunk with a desire to condemn and to punish.

…forgiveness does mean that you cease to let yourself be consumed by anger, resentment, bitterness and the other volatile solvents that keep the fire burning, a fire that spreads, destroying families, towns, even countries.

Zero is an emotional hot button – a source of irrational excitement.

There are social rewards that strongly motivate behavior – and one of the least used in corporate life is the encouragement of social rewards and reputation.

Resisting temptation and instilling self-control are general human goals, and repeatedly failing to achieve them is a source of much of our misery.

…if you tell people up front that something might be distasteful, the odds are good that they will end up agreeing with you – not because their experience tells them so but because of their expectations.