 |
Treat every strategy with caution, and take care to avoid becoming intellectually or emotionally wedded to your preferred strategy.
|
060 |
 |
Without strong execution, there is literally no way to know whether a strategy is failing.
|
060 |
 |
It’s hard to beat a well-executing organization, even it the strategy isn’t perfect.
|
078 |
 |
The alternative strategy is to declare and constantly reinforce that customer success is the business of the entire company, not merely one department.
|
100 |
 |
If you wait until the need for a strategic shift becomes overwhelmingly evident, you may be too late to address it.
|
152 |
