 |
Courage comes from above. Our confidence to do what’s right is determined by how trusted we feel by our leaders.
|
93 |
 |
The more we try to make ourselves feel better, the worse we seem to feel.
|
96 |
 |
…the more pressure the leaders of a public company feel to meet the expectations of an outside constituency, the more likely they are to reduce their capacity for better products and services.
|
116 |
 |
When we experience awe, time slows down. It expands. We feel like we have more of it. And that sensation lifts our well-being.
|
217 |
 |
Mind-reading failures happen to all of us. They lie at the root of countless arguments, disagreements, misunderstandings, and hurt feelings.
|
196 |
 |
Emotions can also start on the face. The face is not a secondary billboard for our internal feelings. It is an equal partner in the emotional process.
|
208 |
 |
Even though the journey is never easy, great bosses know what goals to strive for and how the ride ought to feel along the way – and lousy bosses never seem to quite get it.
|
37 |
 |
Bosses ought to be judged by what they and their people get done and by how their followers feel along the way.
|
38 |
 |
Dignity enables people to travel through their days feeling upbeat and respected.
|
41 |
 |
…reams of data aren’t enough… you need to understand what your customers do and how it feels to be them.
|
138 |
