 |
…the purpose of your life is not to serve your business, but… to serve your life…
|
98 |
 |
Computer technology… is not a substitute for relatedness, authenticity, meaning, or being of service in the world. It may not even be helpful.
|
116 |
 |
If we give clients precisely what they ask for, we run the risk of not having served them well.
|
162 |
 |
A guarantee is your opportunity to pinpoint an industry-wide problem and solve it. This is typically a service or quality problem.
|
64 |
 |
…the best leader is the best server. And if you’re a servant, by definition you’re not controlling.
|
247 |
 |
Retention and customer service both improve when employees have clear expectations, have an opportunity to do what they do best and feel like someone cares about them.
|
30 |
 |
The companies that treat their people as valued partners are the ones with the best customer service.
|
216 |
 |
A startup is a human institution designed to create a new product or service under conditions of extreme uncertainty.
|
27 |
 |
The first step in understanding a new product or service is to figure out it if it is fundamentally value-creating or value-destroying.
|
85 |
 |
“…the growth of teamwork, service jobs, and social media has opened up new opportunities for givers to develop relationships and reputations that accelerate and amplify their success.”
|
256 |
