 |
When you say less in a conversation, you will be more alert and will be able to detect hidden layers of meaning that lie beneath the words.
|
046 |
 |
Getting a sense of your customer’s personality, motivations, and characteristics can provide you with some of the most valuable input you can find for improvising a persuasive conversation.
|
056 |
 |
Your goal, at every moment, is to advance the conversation, and at the same time advance your relationship.
|
070 |
 |
If you deny what your customer brings into the conversation, you risk shutting the conversation down.
|
071 |
 |
You never want to force your customer to go in a direction she does not want to go in. You want to create a flowing persuasive conversation, in which you and your customer are moving together, not in opposition.
|
071 |
 |
Don’t get hung up on saying the ‘right’ thing at points in a persuasive conversation. There is no right or wrong, only possibilities and choices.
|
080 |
 |
Use the start of a conversation to get you and your customer in sync, not worrying about whether you are communicating a perfect story, beginning to end.
|
087 |
 |
Online and off, the best teams discuss ideas frequently, do not let one person dominate the conversation, and are sensitive to one another’s feelings.
|
109 |
 |
…men tend to dominate conversations by talking over others (especially their female colleagues) and are faster to deem themselves experts.
|
146 |
