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As the coronavirus unfolded, many leaders around the world were slow to rethink their assumptions – that it could only be transmitted by people with visible symptoms. The cost in human life is still being tallied.
|
9 |
 |
In every human society, people are motivated to seek belonging and status. Identifying with a group checks both boxes at the same time: we become part of a tribe, and we take pride when our tribe winds.
|
126 |
 |
…human beings haven’t changed. But people have learned how to perform much, much better.
|
10 |
 |
…separating the people from the problem allows you to deal directly and empathetically with the other negotiator as a human being, regardless of any substantive differences, thus making possible an amicable outcome.
|
15 |
 |
A basic fact about negotiation, easy to forget in corporate and international transactions, is that you are dealing not with abstract representatives of the ‘other side,’ but with human beings.
|
20 |
 |
Failing to deal with others sensitively as human beings prone to human reactions can be disastrous for a negotiation.
|
21 |
 |
Only rarely will you deal with a decision-maker who writes down and weighs the pros and cons. You are trying to understand a very human choice, not making a mathematical calculation.
|
49 |
 |
Truly human leadership protects an organization from the internal rivalries that can shatter a culture.
|
16 |
 |
Those who have an opportunity to work in organizations that treat them like human beings to be protected rather than a resource to be exploited come home at the end of the day with an intense feeling of fulfillment and gratitude.
|
18 |
 |
The ability to maintain distance, even complete anonymity, has made it easier to stop acting as humans should – with humanity.
|
140 |
