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The power of believing that good things will happen to your people, and communicating that to them – the self-fulfilling prophecy – is supported by much research.

…great bosses help followers feel powerful rather than powerless – especially during rough times.

…common features of [assholes’] jobs – power, performance pressure, and exhaustion – provoke bosses to leave followers feeling disrespected, emotionally damaged, and de-energized.

There is strong evidence that power turns people into insensitive jerks who are oblivious to subordinates’ needs and actions.

Embarrassment and pride are perhaps the most powerful antidotes to asshole poisoning.

Cultural legacies are powerful forces. They have deep roots and long lives.

Our ability to succeed at what we do is powerfully bound up with where we’re from…

Cultural legacies matter, and once we’ve seen the surprising effects… it’s hard not to wonder how many other cultural legacies have an impact on our twenty-first-century intellectual tasks.

…it is extraordinarily important to bring the intellectual power of all relevant parties to this sharpening process [of identifying a strategic inflection point].

An organization that has a culture that can deal with these two phases – debate (chaos reigns) and a determined march (chaos reined in) – is a powerful, adaptive organization.