 |
In the information age, openness – whether it concerns your intentions, the information you provide, or even your admiration – has become a valuable and much-sought after attribute.
|
60 |
 |
Even with the best of intentions, too much hubris will stir up other people’s ire and their desire to put you in your place.
|
272 |
 |
On many occasions an apology can defuse emotions effectively, even when you do not acknowledge personal responsibility for the action or admit an intention of harm.
|
35 |
 |
Deliberate deception as to facts or one’s intentions is quite different from not fully disclosing one’s present thinking. Good faith negotiating does not require total disclosure.
|
136 |
 |
…strategic inflection points are rarely clear. Well-informed and well-intentioned people will look at the same picture and assign dramatically different interpretations to it.
|
116 |
 |
The essence of a nudge is to change behavior without coercion, to work with people’s existing intentions.
|
242 |
 |
The intent of backlog refinement is to discover the valuable increments of a large rock by breaking it down by value – finding the gems.
|
139 |
 |
Unless we’re observing our own emotions – and intentionally taking control of them – we’re often the product of our most recent experiences.
|
165 |
 |
Words matter. They give direction and meaning to things. Pick the wrong words, intentions change and things won’t necessarily go as hoped or expected.
|
065 |
 |
…once an intention to buy is formed, the decision is pretty much already made.
|
037 |
