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The exceptional leader believes that when someone is causing problems it is not the person’s intention to cause problems.

The fact is that, overwhelmingly, people do have good intentions and are working to achieve the best results they can.

…’assume positive intent,’ … imagine that the behavior or words of your colleagues are motivated by good intentions, even when their actions seem objectionable at first glance.

…it’s not the commodity or the work itself that is important. What’s important is the business: how it looks, how it acts, how it does what it is intended to do.

When companies execute with [the] clarity of strategic intent, they thrive. When people do, they thrive too.

…working from home on your own schedule… is associated with higher supervisor performance ratings, increased job satisfaction, and a reduction in the intent to leave one’s company.

Life seems a lot less overwhelming – moving from intentions to results – when you ask ‘what’s the next action?’ – David Allen

…we judge ourselves by our intentions and others by their behavior.

Character includes your integrity, your motive, your intent with people. Competence includes your capabilities, your skills, your results, your track record. And both are vital.

…we tend to judge others by their behavior, and ourselves based on our intent.