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Whatever you happen to think, if the customer thinks that a particular outcome isn’t valuable, it isn’t.
|
143 |
 |
…many companies… have forgotten that the customer is the ultimate judge of value.
|
143 |
 |
Culture is a complex concept… it means the norms of behavior and the shared values in a group of people.
|
165 |
 |
Trying to shift the norms and values before you have created the new way of operating does not work.
|
176 |
 |
…the essence of a legal contract is an exchange of value… this principle can help you build more resilient and mutually beneficial relationships with the people with whom you work.
|
117 |
 |
The evaluation we give people is a reflection of our own (or our organization’s) preferences, assumptions, values, and goals.
|
70 |
 |
…whatever your occupation, you can maneuver within your job description – adding, delegating, and customizing what you do to match your interests and values.
|
166 |
 |
At its core, a culture is defined by shared norms and the values of a group of people.
|
244 |
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If you want to create a great culture, you have to have a collection of core values that everyone lives. – Anson Dorrance
|
256 |
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What we choose to measure is a window into our values, and into what we value. – Dov Seidman
|
220 |
