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…intelligent machines will replace some laborers and augment the value of others in a slow and halting manner.

High-skilled performance, including business executives, will have some kind of coach. There will be too much value at stake…

When it comes to a lot of values issues – and what people really believe in their daily lives – the gap between conservatives and liberals isn’t nearly as large as it might first seem.

So much depends on executive skill and so much depends on their values, and it is in tough times that the qualities are truly tested and appreciated.

…it is difficult to produce excellent long-term financial results without providing value to customers, or to succeed for long with unethical business practices.

A powerful company culture built on a belief in in the importance and value of what it does and shared norms as to what is acceptable behavior is in itself a control mechanism that lessens the need for external controls…

An explicit vision and values statement is beneficial only if the company takes it seriously… bringing the messages conveyed by performance feedback and recognition into line with that statement.

It is only through implementation of overarching goals and values that employees learn what the organization really cares about.

…union representation is, by and large, no longer perceived to be as valuable as it once was.

…strong values – an inspiring purpose coupled with genuine cohesiveness as partners – generates a resilience that is immeasurably important as an organization’s conditions change.