 |
Managers are the most expensive resource in most organizations – and the one that depreciates the fastest and needs the most constant replenishment.
|
235 |
 |
The market for jobs and careers has become a genuine mass market. Every organization, therefore, needs to design a ‘career product’ that will attract and satisfy the career customer of tomorrow.
|
254 |
 |
No system designed by knowledge workers to give them the information they need for their work will ever be perfect. But, over the years, systems steadily improve.
|
352 |
 |
The new venture… needs to start out with the assumption that its product or service may find customers in markets no one thought of…
|
367 |
 |
…the people who are running a new venture need to spend time outside: in the marketplace, with customers, and with their own salespeople, looking and listening.
|
367 |
 |
Neither studies nor market research nor compute remodeling are a substitute for the test of reality. Everything improved or new needs, therefore, first to be tested on a small scale, that is, it needs to be piloted.
|
403 |
 |
There is no one right or universal [organization] design; each enterprise needs to design around the key activities appropriate to its mission and its strategies.
|
405 |
 |
The longer you retain customers, the more you can learn about them and their needs and desires, and thus the better you can tailor services and promotions to them…
|
203 |
 |
In an age of abundance, appealing only to rational, logical, and functional needs is woefully insufficient.
|
034 |
 |
…we ought to take spirituality seriously because of its demonstrated ability to improve our lives – something that might be even more valuable when so many of us have satisfied (and oversatisfied) our material needs.
|
222 |
