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Unlike the time and effort that people spend on something, it is what money represents that gives it its value.

…when we work to help each other, our bodies reward us for our effort so that we will continue to do so.

…it feels good to put in a lot of effort to accomplish something. There is no biological incentive to do nothing.

…if you’re feeling stuck in the middle of a project, picture one person who’ll benefit from your efforts. Dedicating your work to that person will deepen your dedication to your task.

If your boss has your back, takes responsibility instead of blaming others, encourages your efforts but also gets out of your way, and displays a sense of human rather than a raging tempter, you’re probably in a good place. If your boss is the opposite, watch out – and maybe get out.

We live in a world that assumes that the quality of a decision is directly related to the time and effort that went into making it.

We can all mind-read effortlessly and automatically because the clues we need to make sense of someone or some social situation are right there on the faces of those in front of us.

When bosses make concerted efforts to understand what it feels like to be a customer, it makes gaps between knowledge and action vivid and helps them identify more effective repairs.

The best bosses battle unnecessary intricacy, serving as simplicity police who relentlessly reduce the emotional and cognitive effort required for turning knowledge into action.

…if you are a known asshole, don’t expect much sympathy – or extra effort – from followers when the shit hits the fan.