 |
…in all conversations, including confrontations, we are all interpreting what is said through our own highly individualized filters.
|
157 |
 |
A courageous, skillful confrontation is a gift, a vein of gold worth mining.
|
164 |
 |
In the business world, confrontation, criticism, and even anger are more socially acceptable than expressions of appreciation.
|
194 |
 |
…the softening words and phrases ‘perhaps,’ ‘maybe,’ ‘I think,’ and ‘it seems,’ take the aggression out a confrontational statement or close-ended request…
|
152 |
 |
Aggressive confrontation is the enemy of constructive negotiation.
|
160 |
 |
Instead of assuming they’re doomed to become doormats, successful givers recognize that their everyday choices shape the results they achieve in competitive, confrontational situations.
|
215 |
 |
In a soft negotiating game the standard moves are to make offers and concessions, to trust the other side, to be friendly, and to yield as necessary to avoid confrontation.
|
9 |
 |
If the hard bargainer insists on concessions and makes threats while the soft bargainer yields in order to avoid confrontation and insists on agreement, the negotiating game is biased in favor of the hard player.
|
10 |
 |
…wise bosses have strong opinions that are weakly held – so they can update when confronted with contrary facts. – Paul Saffo
|
73 |
 |
Cultural problems are particularly intractable, but these problems must be confronted.
|
048 |
