 |
…the most important effect of practice in great performers is that it takes them beyond, or, more precisely, around – the limitations that most of us think of as critical.
|
84 |
 |
…top performers have typically learned several, and sometimes all, of the most important parts of the business.
|
97 |
 |
The most important self-regulatory skill that top performers use during their work is self-observation.
|
117 |
 |
…organizations push [employees] just beyond their current capabilities and build the skills that are most important.
|
128 |
 |
Understanding where innovation comes from is particularly important because we tend to believe deeply that this type of performance, even more than others, is a mysterious gift.
|
165 |
 |
Face-saving involves reconciling an agreement with principle and with the self-image of the negotiators. Its importance should not be underestimated.
|
31 |
 |
As long as you do not seem to imply that the other side’s interests are unimportant or illegitimate, you can afford to take a strong stance…
|
52 |
 |
If [your opponents] feel personally threatened by an attack on the problem, they may grow defensive and may cease to listen. This is why it is important to separate the people from the problem.
|
56 |
 |
The relationship between the sides, often taken for granted and overlooked, frequently outweighs in importance the outcome of any particular issue.
|
74 |
 |
Being willing to see people’s potential is especially important in smaller, scrappier organizations.
|
237 |
