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…the addition of bonuses and raises does not necessarily motivate a change in behavior, nor does it necessarily convince people that the downside of failure will go unpunished by the system.

Resilient systems build in fail-safes so that when something breaks down, the next step to recover is obvious. Make your habit a resilient system.

…feedback in relationships is rarely the story of you or me. It’s more often the story of you and me. It’s the story of our relationship system.

We are less likely to make that leap from description to damnation if we see the conflict as a simple intersection, perhaps compounded by clashing roles, inside a larger system.

…once we identify the contours of a system, we can often make useful changes that don’t require that people change their personalities.

…people have a systematic tendency to ignore the situational forces that shape other people’s behavior.

Anything you consider unfinished in any way must be captured in a trusted system outside your mind… that you know you’ll come back to regularly and sort through.

…our mental processes are hampered by the burden put on the mind to keep track of things we’re committed to finish, without a trusted play or system in place to handle them.

…the rewards to be gained from implementing this whole process are exponential: the more complete the system is, the more you’ll trust it.

…a good processing style, the right tools, and good interconnected systems at home and at work can make traveling a highly leveraged way to get certain kins of work done.